Privacy Notice

Who We Are

Be Wild AcuVet is a mobile veterinary acupuncture service operated by Dr. Sophia Bosch, a registered veterinary surgeon. Our website address is bewildacuvet.com.

For the purposes of data protection law, Be Wild AcuVet is the data controller of the personal information we collect about you.

What Information We Collect

We may collect the following personal information when you use our website or contact us:

Contact information: your name, email address, and any details you provide when submitting an enquiry through our contact form.

Clinical information: details about your animal's health history, condition, and treatment, which you share with us in the course of arranging or receiving veterinary care.

Usage data: standard technical information collected automatically when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to respond to your enquiries and provide veterinary acupuncture services to your animal.

We may also use your contact details to send you appointment reminders or follow-up communications directly related to your animal's care.

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell your data to third parties.

Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract: to fulfil our obligations in providing veterinary services you have requested.

Legitimate interests: to respond to enquiries and manage our business operations.

Legal obligation: where we are required to retain records for regulatory or professional purposes.

How We Store and Protect Your Data

Your personal information is stored securely and accessed only by authorised personnel. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

We retain personal and clinical records for a minimum of seven years in accordance with veterinary professional guidelines, after which they are securely deleted.

Sharing Your Information

We may share relevant clinical information with your animal's referring veterinary surgeon as part of the collaborative care process, and only with your knowledge.

We do not share your personal information with any other third parties except where required by law.

Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

Your Rights

Under UK data protection law, you have the right to access the personal information we hold about you, request corrections, ask us to delete it, or restrict how we use it.

You also have the right to object to processing based on legitimate interests, and the right to data portability where applicable.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Contact Us

If you have any questions about this Privacy Notice or how we handle your personal data, please get in touch:

Email: [email protected]